GUEST INFORMATION

It is important for us that you make an informed decision about staying with us at Unembeza Boutique Lodge & Spa. We encourage you to read the below information before making your reservation.  If you are still unsure about anything then please feel free to email or call us, we will be happy to assist.

Rooms:

• 18 Double Rooms and 3 Family rooms (sleeps 5).
• Villa Mbali and Mhlabeni Boutique Villa can be booked for exclusive use families or groups. Villa Mbali can accommodate 15 total guests and Villa Mhlabeni can accommodation 12 total guests. 
• We accommodate kids aged 6 years and older.
• All rooms have fixed extra length king size beds, with mosquito nets.
• Please book a Garden Suite or a Premium Deluxe Cottage with an additional bed should you require a twin room configuration.
• For an additional charge you can request an extra bed for a family of three (Garden Suites and Premium Deluxe Cottages only).
• Six rooms are interleading and suitable for families with young children.
• Rooms have complimentary still water, air-conditioning, hairdryers, bathroom amenities, mosquito repellent, Nespresso machines and tea making facilities.
• Private safes in all rooms. 
• Our rooms and public areas are non-smoking. Guests can smoke in front of their rooms on the patio only.

Meals:

• Onsite restaurant serving breakfast, lunch and dinner. 
• Full bar available with an excellent selection of wine and beverages. 
• We cater for vegetarians. 
• Gluten free and lactose intolerance are accommodated at an additional fee of ZAR75 per day. 
• Lunch platters available at ZAR200 per person. 
• Dinner requires pre-booking at ZAR395 per person for a 4-course meal.
• Children’s Menu available for kids under 12yrs at ZAR200 per meal. 
• No self-catering or own drinks are allowed on our premises. 

General Information:

• Onsite Bush Spa with traditional African treatments such as Calabash and Rungu stick massages. We also offer manicures and pedicures. Please note we have no couples massages available.
• Main lodge and each of the Villa’s have its own pools, however the only heated pool is at Mhlabeni Boutique Villa.
• Viewing towers with stunning views of the bush and the mountains.
• Secure parking available for all rooms.
• Complimentary high-speed internet.
• Check out time is 10h00 and check in time is 14h00.
• Unembeza is located in a low-risk malaria area. We suggest all our guests contact their local health care practitioner for advice before travelling.
• We have access to 24 hour emergency medical support should it be required.
• Security is strictly monitored through a security gate with 24 hour access control.
• No pets allowed.
• Unembeza has limited availability for wheelchair guests, however there are restrictions and it is important to contact us first before booking for a wheelchair guest.

Rates:

• Rates are per room per night incl breakfast (maximum 2 guests).
• Additional adult – ZAR1000 per night (garden suites only).
• Additional child – ZAR500 per night (garden suites only).
• All beverages, gratuities, laundry and extra activities are excluded from the rate.
• All tariffs quoted are subject to change, without prior notice.
• Rates quoted for confirmed bookings will be honoured.

Payment Policy:

• Online bookings for 2 nights or longer require a 50% non-refundable deposit.
• Online bookings for 1 night stays require a 100% non-refundable payment.
• Balance is due 42 days before arrival.
• Special promotions and discounted rates require a 100% non-refundable payment.
• Credit card payments are required for all online bookings.
• Only VISA and Mastercards are accepted. No EFT option available.
• Failure to pay upon booking will result in immediate cancellation of your reservation.
• No notification will be sent upon cancellation.
• Guest can settle their bills at the lodge with South African Rands, VISA and Mastercard.
• We accept no foreign currency, Diners Club or American Express cards.  

Ways to get to us:

• Eastgate/Hoedspruit Airport – 12,5km from Unembeza – transfer cost ZAR600 per trip one way.
• Kruger Mpumalanga Airport – 153km from Unembeza – transfer cost ZAR1350 per person one way.
• OR Tambo International Airport – transfer cost ZAR8500 per trip one way.
• OR Tambo International Airport – daily shuttle service to and from Hoedspruit.
• Hoedspruit Town – pick up service for all shuttles ZAR150 per trip one way.
• Rental car options from all airports – visit our contact us page for directions.